What is escrow?
Escrow is a legal concept describing a financial instrument whereby an asset or escrow money is held by a third party on behalf of two other parties that are in the process of completing a transaction.
If possible, we never pay the seller before delivery of the product. The money will be sent to the escrow service and if everything is OK, the escrow will be paid by the seller.
How does it work?
1) The buyer will choose the product and will want to pay in BTC.
2) The escrow service will provide a bitcoin wallet that will wait for payment.
3) The buyer sends the money (BTC) to the wallet.
4) Upon receipt of payment, the escrow service sends a notification to the seller that someone has purchased the product.
5) The seller processes the order and sends the product to the buyer.
6) The escrow service sends a confirmation message to the buyer to see if everything is in order and can release the payment to the seller. If the buyer does not respond, the payment will be released automatically within 12 hours.
The seller will receive your payment only after you receive your order. Otherwise we will refund your money. You can start dispute process any time.
You can be assured of your safety and anonymity. We delete all user and order details after order is completed.
Escrow mix bitcoin payments. We also encrypt all information about the order.
Our team are always ready to help you. Any problem will be solved in a timely manner.
How to release money to the seller for the delivered product?
The seller will be able to receive your payment ONLY after you release money from Escrow! Release link will be sent to your email address. If you do not click on the link and do not report the problem, it will be activated automatically after 12 hours from creation.
We want you to be happy with your purchase. If you purchase a product from any seller and find it wasn’t what you expected, we’ll give you your money back. There are no strings attached and it is absolutely risk-free for you. Getting a refund is easy and fast. Simply email us!
What to do in case of problems?
You can open a ticket using our email 2ndhandmarket@dnmx.org
To process your request, we need the following information:
1) Your email address (if it will be different)
2) Order code
3) Reason for return
4) Your bitcoin address